Review:
[year] Total Quality Management
overall review score: 4.5
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score is between 0 and 5
Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. It involves all members of an organization in improving processes, products, services, and the culture in which they work.
Key Features
- Customer focus
- Continuous improvement
- Employee involvement
- Process improvement
- Data-driven decision making
Pros
- Improves customer satisfaction
- Enhances product quality
- Increases employee engagement
- Promotes a culture of continuous improvement
Cons
- Requires significant time and resources to implement effectively
- Resistance to change from employees and management